By jesseh

📝 Covered by their MSA Tier

Troubleshooting Outlook crashing
Resetting a user's password when they forgot it
Updating our Employee Onboarding scripts when Azure changes something
Afterhours Server maintenance
Troubleshooting an issue powering their computer on
Updating an application
Responding to a Barracuda alert
Monthly account management meeting with a client
Running patching from NinjaRMM
Offboarding an employee
Backup check
Getting a Guardian check scanner to work again
Sending the client a TimeZest link
Remote session to troubleshoot no internet connection
Resetting an iPad PIN

💸 Ad-Hoc Tier

Internal Planning meeting: part of a Project
Prepping a computer for a new employee
Setting up a new webcam
Installing drivers on all the office PCs for their new printer
Teaching a user how to add a bookmark
Prepping Meraki devices to replace older SonicWalls
Fixing ABM enrollment because someone bought their new Macbook from Costco to save $50 instead of their Apple Business store
On-site visit to troubleshoot no internet connection
Moving client data from Dropbox to OneDrive

😠 I disagree with Jesse Tier

Connecting user with vendor support
Adding additional Office E3 licenses

📝 Covered by their MSA

Troubleshooting Outlook crashing

Resetting a user's password when they forgot it

Updating our Employee Onboarding scripts when Azure changes something

Afterhours Server maintenance

Troubleshooting an issue powering their computer on

Updating an application

Responding to a Barracuda alert

Monthly account management meeting with a client

Running patching from NinjaRMM

Offboarding an employee

Backup check

Getting a Guardian check scanner to work again

Sending the client a TimeZest link

Remote session to troubleshoot no internet connection

Resetting an iPad PIN

💸 Ad-Hoc

Internal Planning meeting: part of a Project

Prepping a computer for a new employee

Setting up a new webcam

Installing drivers on all the office PCs for their new printer

Teaching a user how to add a bookmark

Prepping Meraki devices to replace older SonicWalls

Fixing ABM enrollment because someone bought their new Macbook from Costco to save $50 instead of their Apple Business store

On-site visit to troubleshoot no internet connection

Moving client data from Dropbox to OneDrive

😠 I disagree with Jesse

Connecting user with vendor support

Adding additional Office E3 licenses

jesseh

Created Apr 14, 2026

WHAT'S UNDER MSA? Maintaining stuff we support: keeping it up to date & working.
WHAT'S AD-HOC? Adding, Changing, (Re)moving stuff in their environment, or doing Projects, Onsites, or Training